Customers wait too long at the first touchpoint
Messages, calls, and live chats arrive at once, causing teams to miss hot leads without clear routing.
AI Sales & Customer Experience Platform
Sales and customer care in one connected system
Zenify unifies cloud contact center, omnichannel conversations, CRM, ticketing, campaigns, and Lumi AI so teams can respond faster, understand customers better, and manage service quality in real time.
Omnichannel inbox
AI Copilot
SLA routing
Customer 360
Trusted by growth and service teams
Designed for businesses expanding across multiple customer channels.
HTHcomm
Pico
MediaMart
Nam An
Scots English
Vianco Group
Jaa Clinic
Asahi Life
Hoa Yeu Thuong
Business reality
Three bottlenecks appear as leads and tickets scale.
Manual processes slow down response time, scatter customer data, and make daily service quality hard to manage.
Context disappears when customers switch channels
A customer may message on Zalo, call the hotline, then return through Facebook while history remains fragmented.
Quality is difficult to control in real time
Managers cannot see SLA risk, sentiment, and workflow bottlenecks early enough to coach with precision.
Product pillars
One platform for the full customer journey.
Zenify connects sales, service, and AI in a shared operating flow so customer data stays intact across every team.
Launch quickly with a small team
Cloud contact center, ticketing, and mobile access help new teams run professional service operations at a practical cost.
Cloud Contact CenterTicketMobile App
Omnichannel service with clear SLA control
Centralize conversations, assign work automatically, track response deadlines, and measure each agent group.
OmnichannelSLARoutingReporting
Grow B2B revenue with full customer context
Manage leads, opportunities, campaigns, ecommerce signals, and automation to improve conversion and retention.
CRMCampaignEcommerceAutomation
Unify sales and customer care
Keep data connected from first touch to after-sales service for teams standardizing their entire CX operation.
Customer 360SalesServiceJourney
Advanced AI for operating at scale
Add AI routing, AI QA, AI Copilot, custom reporting, and stronger governance for complex service organizations.
AI QAAI RoutingAI CopilotCustom Reports
Centralized subscription control
User access, subscription status, billing cycles, and entitlements stay organized for every Zenify workspace.
User accessSubscriptionEntitlement
Lumi AI
AI supports every team inside the customer workflow.
Lumi AI summarizes conversations, suggests replies, classifies intent, scores quality, and flags SLA risk without forcing agents to leave their workspace.
AI CopilotDraft replies, recommend next steps, and surface the right playbook for each customer.
LiveAI QAScore conversations, detect missing context, and generate coaching notes.
92/100AI RoutingPrioritize hot leads, risky tickets, and high-value customer segments.
SLA safeAI InsightDetect sentiment, buying intent, and churn risk in real time.
24/7Industry solutions
Fast deployment for teams with many customer touchpoints.
From retail and education to finance and B2B, Zenify standardizes customer data and service workflows.
Finance & InsuranceOptimize outbound calling, advisory journeys, and policyholder care.
Clinics & AestheticsManage leads, consultations, appointments, and post-service follow-up.
E-commerceConnect chat, orders, support tickets, and retention campaigns.
B2B ManufacturingTrack opportunities, quotations, pipeline movement, and key account care.
RetailConnect hotline, social messaging, live chat, and after-sales support.
EducationManage prospects, parents, student inquiries, and enrollment campaigns.
LogisticsControl operational tickets, issue status, and delayed SLA alerts.
Professional ServicesStandardize consulting, proposals, contracts, and retention workflows.
Selected use cases
Measurable operating scenarios for modern CX teams.
Zenify focuses on response time, service quality, conversion rate, and customer retention.
Shorter response time
Smart routing and quick replies help service teams handle more channels without losing SLA discipline.
Higher close rate
Hot leads are sent into CRM with owners, follow-up reminders, and conversation context attached.
Better CX investment efficiency
AI Copilot, QA, and automation reduce repetitive work so managers can focus on coaching and growth.
Ready to unify sales, service, and AI?
Book a consultation to map the right Zenify setup for your sales, service, and AI workflows.