Starter
2 agent seats
$8per seat / monthSave 18% with annual billing.
For small teams starting with live support and structured customer conversations.
- Omnichannel inbox
- Basic automation
- Basic reporting
- Shared customer profile
Pricing
Pricing built for trial conversion
The pricing structure follows a LiveChat-style SaaS pattern with clear tiers, upgrade paths, and enterprise escalation.
Most Popular
Growth
10 agent seats
$10per seat / monthSave 18% with annual billing.
For scaling service and sales teams that need automation and customer visibility.
- Workflow automation
- Sales CRM
- Advanced analytics
- AI chatbot playbooks
Business
25 agent seats
$16per seat / monthSave 18% with annual billing.
For high-volume teams that need AI operations, coaching, and service governance.
- AI chatbot and voicebot
- QA and coaching
- Priority onboarding
- Advanced security controls
Enterprise
Custom seats
$26per seat / monthSave 18% with annual billing.
For large organizations requiring security reviews, procurement support, and tailored delivery.
- Custom integrations
- Dedicated success team
- Security review support
- Multi-brand operations
Zenify Lumi AI Agent
Lumi AI Agent service pricing
Deploy a multichannel AI Agent with a transparent platform fee and AI costs based on actual usage.
Platform fee
Lumi AI Agent
No standard implementation fee.
VND 150,000per seat / month
Service scope
- Omnichannel conversation management: Facebook, Instagram, Zalo OA, personal Zalo, Website, TikTok, and other channels supported by Zenify.
- Lumi AI Agent Workspace and knowledge management from Website, FAQ/Q&A, Word/PDF, Excel/Sheet, and Zenify data.
- Configure Intents, Goals, response guidelines, and Policies/Guardrails; look up products, promotions, orders, and inventory.
- Create or update orders and tickets within the integration scope; understand images and product context on supported channels.
- Escalation/Handoff to human agents, Chat Simulator, Publish/Version, conversation summaries, insights, and AI Agent reporting.
Prepaid by volume
AI usage fee
The AI budget is deducted based on the number of sessions actually processed.
| Chat package | Volume | Unit price | Unit | Quantity |
|---|---|---|---|---|
| Lumi AI Agent | Under 10,000 | VND 980 | AI-processed session | Actual usage |
| Lumi AI Agent | 10,000 - 30,000 | VND 800 | AI-processed session | Actual usage |
| Lumi AI Agent | 30,001 - 100,000 | VND 700 | AI-processed session | Actual usage |
| Lumi AI Agent | 100,001 - 300,000 | VND 600 | AI-processed session | Actual usage |
| Lumi AI Agent | Over 300,000 | Contact us | AI-processed session | Per commitment |
Total payment is based on the registered volume package.
Quotation terms
- Software is not subject to VAT.
- The platform package requires a minimum of 1 user and a minimum subscription term of 6 months.
- Each AI-processed session is charged at most once, regardless of the number of messages or the length of responses within that session.
- API/ERP/OMS/POS integration fees, dedicated infrastructure, or special customization requests are quoted separately.
How the billing flow works
- Customer chooses a package from the landing site.
- Signup captures workspace and use-case information.
- Billing step adds a card before the 15-day trial starts.
- Trial expires into a clean upgrade path without re-onboarding.
What makes this SaaS-ready
- Tiered packaging aligned to company size and operating complexity.
- Trial conversion path modeled directly in the route structure.
- Enterprise path separated cleanly for procurement-led buyers.
- Comparison pages can point directly into pricing and signup.
Ready to start?